Privacy Policy

Data Controller Information

This privacy policy explains how drakveloni.top B.V. ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website drakveloni.top or use our services. We are the data controller responsible for your personal data.

Company Details:
drakveloni.top B.V.
Dorpsstraat 59
3010 MI Rotterdam
South Holland, Netherlands
Registration Number: KvK46285973
VAT Number: NL463791258B02

Data Collection

We collect various types of personal data when you interact with our website and services. The data we collect includes information you provide directly to us and information we collect automatically through your use of our services.

Information You Provide

We collect personal data that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, company details)
• Communication preferences and marketing consent
• Messages and enquiries sent through our contact forms
• Account information if you register for our services
• Business information related to your gym or fitness facility

Information We Collect Automatically

When you visit drakveloni.top, we automatically collect certain technical information:

• IP address and browser information
• Device type, operating system, and screen resolution
• Pages visited, time spent on pages, and referral sources
• Cookie data and website usage analytics
• Geographic location (country and city level)

How We Use Your Information

We use the personal data we collect for specific, legitimate purposes. How we use your data depends on how you interact with our services and the preferences you have expressed.

Primary Uses

We use of your data for the following purposes:

• Responding to your enquiries and providing customer support
• Delivering our gym revenue tracking services and related support
• Processing service requests and managing client relationships
• Sending important updates about our services and your account
• Improving our website functionality and user experience
• Ensuring the security and proper functioning of our systems

Marketing Communications

With your explicit consent, we may use your contact information to send you marketing communications about new features, industry insights, and relevant business updates. You can withdraw this consent at any time by using the unsubscribe link in our emails or contacting us directly.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Legitimate Interest: For website analytics, security, and business development
• Contractual Necessity: To provide our services and fulfil our obligations
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses different types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and personalisation

For detailed information about the specific cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers include:

• Web hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Analytics and website performance monitoring services
• Payment processing and billing systems
• Customer support and help desk platforms

All service providers are contractually required to protect your data and use it only for the specific purposes we authorise.

Legal Requirements

We may disclose your personal information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our clients or others.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Contact Enquiries: 3 years from last contact or until you request deletion
• Client Account Data: Duration of service relationship plus 7 years for legal compliance
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months (Google Analytics default retention period)
• Security Logs: 12 months for security monitoring purposes

After the retention period expires, we securely delete or anonymise your personal data unless we are required to retain it for legal or regulatory purposes.

Your Rights

Under the GDPR and applicable data protection laws, you have several rights regarding your personal data:

Access and Portability

• Right of Access: Request a copy of the personal data we hold about you
• Right to Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction: Limit how we process your personal data

Objection and Consent

• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications or cookies

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided in the contact section below. We will respond to your request within one month and may ask you to verify your identity to protect your privacy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure backup and disaster recovery procedures
• Monitoring and logging of system access

Whilst we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA region. If we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with appropriate data protection laws
• Certification schemes and codes of conduct

Children's Privacy

Our services are intended for businesses and individuals over 18 years of age. We do not knowingly collect personal data from children under 16 years of age. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy and notify you of any material changes through our website or direct communication.

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Information

If you have questions about this privacy policy, want to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the supervisory authority in your EU member state.

Autoriteit Persoonsgegevens
Website: autoriteitpersoonsgegevens.nl
Phone: +31 70 888 8500